The Twelve Days of Christmas’ Civility - 8

Day 8 - Emotional Awareness is:

a) Recognizing and understanding your own emotions as they occur

b) Suppressing your feelings to appear strong

c) Only acknowledging positive emotions

d) Analyzing everyone else's emotional state

Correct Answer is A:

Emotional awareness is the foundation of emotional intelligence. It means being able to identify and understand your own feelings in the moment, which allows you to respond thoughtfully rather than react impulsively. This self-knowledge is essential before you can effectively manage emotions or understand others.

Our Mission:

To strengthen civility and well-being

Vision:

Conversations lead to trust and progress.

Purpose:

Champion the behavior & habits that help us be our best selves.

Our Guide: Clarion AI

Clarion AI is a tool for learning - providing insights that are often lost in the moment. Acting as a trusted observer in the room, influencing and guiding AI-amplified civil conversations.

Clarion listens, analyzes, summarizes and guides behavior to reduce conflict/miscommunication, align priorities, strengthen a culture of collaboration:

  • Before: Clarion AI assists the moderator and participants in preparation, framing the opposing viewpoints, and generating emotionally intelligent prompts and discussion points.

  • During: Clarion AI listens in real-time — tracking civility markers (tone, empathy, interruptions, listening, etc.).

  • After: Clarion AI produces a Civility Report — a concise AI-generated summary that evaluates emotional tone, analyzes civility, and provides behavioral insights designed to highlight positive behavior and privately guide reframing behaviors for future conversations.

Clarion AI elevates conversations:

Public meetings, small groups, digital media/social platforms, podcasts, one on one meetings

by amplifying emotional intelligence skills, civility, and well-being - the foundation of a healthier and successful society.

Request a free Clarion AI Summary

CivilTalk EI Behavior Model

Civility

Social Awareness

Active Listening

Empathy

Compassion

Organizational Awareness

Service Orientation

Relationship Management

Influence

Teamwork

Developing Others

Conflict Management

Inspirational Leadership

Well-being

Self-Awareness

Active Listening

Empathy

Compassion

Organizational Awareness

Service Orientation

Self- Management

Self-Control

Trustworthiness

Adaptability

Motivation

Accountability

CivilTalk Platforms

  • CIVILTALK SESSIONS

    Each session features guests with opposing views moderated a CivilTalk moderator and with Clarion, our AI co-host/guide, integrated before, during, and after each conversation.

  • ORGTALK CONVERSATIONS

    OrgTalk provides leader-curated prompts that spark meaningful conversations, strengthen emotional intelligence and AI skills to support smarter decision-making and achieve goals.

  • CLARION AI GUIDE

    CivilTalk Clarion uses AI to capture and summarize discussions, turning conversations into clear insights that reduce miscommunication, align priorities, and strengthen a culture.

  • CIVILTALK PODCAST

    The CivilTalk Podcast shares conversations with experts on civility, emotional intelligence, and leadership, offering ideas and tools to help people and organizations succeed with purpose.

With nearly 60% of job performance linked to emotional intelligence, how are you cultivating the behaviors that drive your team’s purpose and commitment?

Request a free Clarion AI Summary
Learn from our Podcast Guests

CivilTalk Guides Both ...

The Individual

CivilTalk empowers individuals to develop resilience, emotional intelligence, and essential behaviors that strengthen leadership and communication.

  • We help individuals develop confidence, self-respect, and resilience so they can stay grounded when facing challenges and build the inner strength needed to thrive personally and professionally.

  • Through our tools, individuals learn how to maintain optimism and self-motivation, while supporting their emotional well-being and cultivating habits that fuel balance and focus in everyday life.

  • CivilTalk guides individuals to manage strong emotions with integrity, act with civility even in difficult moments, and nurture stronger, more meaningful relationships both at work and beyond.

The Organization

By transforming everyday interactions into opportunities for trust and shared growth, our tools help organizations improve performance, retain talent, and achieve sustainable success together.

  • We help organizations inspire teams to align around a shared mission, vision, and purpose. When leaders and employees are united by a clear sense of direction, they are more motivated, engaged, and committed to achieving long-term success together.

  • CivilTalk fosters a culture of collaboration where open communication and trust drive high performance. By strengthening emotional intelligence across teams, organizations can reduce conflict, improve decision-making, and unlock the collective potential of their people.

  • We guide organizations to embrace transformational change with confidence and civility. Our tools support leaders and teams in navigating uncertainty, adapting to new challenges, and sustaining growth while protecting the integrity of their culture.

What Research Tells Us

  • 69% of consumers distrust government leaders, 68% distrust business leaders, and 70% distrust the media, as consumer fear of disinformation at all-time high.

    (Edelman Trust Barometer)

  • Only 35% of respondents trust companies to use AI responsibly.

    (Ipsos Survey)

  • Workplace incivility costs U.S. businesses $14,000 per employee annually due to employee disengagement.

    (SHRM)

  • U.S. businesses lose >$20 billion per year to employee misconduct.

    (Forbes)

  • 72% of Americans believe AI will eliminate more jobs than it creates in the long run.

    (Gallup poll)

  • 70% of digital transformation efforts fail due to employee resistance, poor leadership, and lack of a clear strategy.

    (McKinsey)

  • By 2027, advances to Gen AI will cost banks an estimated $40 billion.

    (Deloitte’s Center for Financial Services)

  • 75% of employees have reported feeling some form of exclusion at work.

    (EY)

  • 85% of job success comes from soft skills like emotional intelligence; not technical skills/IQ. (Harvard, Carnegie Foundation, Stanford)

    (Harvard, Carnegie Foundation, Stanford)

Financial Impact

“An organization’s greatest advantage isn’t technology or strategy - it’s people who feel seen, valued, and connected to a shared purpose. ”

— Keith Fox, CivilTalk Founder