Emotional Intelligence
CivilTalk Model
Civility
Well-Being
Relationship Management
Self-Awareness
Self-Management
Active Listening
Fully focusing on and understanding others' perspectives
Empathy
Understanding and sharing the feelings of others
Compassion
Showing concern and care for others' well-being
Organizational Awareness
Understanding group dynamics and institutional structures
Service Orientation
Commitment to helping others and serving the community
Influence
Ability to persuade and guide others effectively
Teamwork
Collaborating effectively with others toward common goals
Developing Others
Mentoring and helping others grow and develop
Conflict Management
Resolving disagreements and finding common ground
Inspirational Leadership
Motivating and inspiring others through vision and example
Emotional Awareness
Recognizing and understanding your own emotions
Self-Assessment
Accurate evaluation of your strengths and limitations
Self-Confidence
Strong sense of self-worth and capabilities
Self-Respect
Valuing and honoring yourself appropriately
Authenticity
Being genuine and true to your values and beliefs
Self-Control
Managing disruptive emotions and impulses
Trustworthiness
Being reliable and maintaining integrity
Adaptability
Flexibility in handling change and challenges
Motivation
Striving to improve performance and achieve goals
Accountability
Taking responsibility for your actions and decisions